Privacy Policy

1. Who We Are

SeiDiem is the trading brand of Jiangsu SeiDiem Technology Ltd. (“we”, “us”, “our”), a China-based manufacturer and global supplier of non-destructive testing (NDT) and precision-measurement instruments. This website is seidiem.com. For any privacy question, contact us at sales@seidiem.com.

2. Information We Collect

Account registration: your name, WhatsApp number, WeChat ID (optional), email address, and company or organisation name (optional).
Inquiries and live chat: the name, email address, WhatsApp number, message content and the product you are asking about.
Technical information: your IP address (used only to select the most suitable default language for your region), browser type, and the pages you visit.

3. How We Use Your Information

To respond to your inquiries and provide quotations, technical documents and after-sales support.
To create and manage your account and to keep you informed about your orders.
To improve our products, website and services.
To comply with applicable legal and accounting obligations.

We do not sell or rent your personal information to third parties.

4. Cookies

We use a small number of cookies that are necessary for the website to function:

pll_language – remembers the language you selected.
wordpress_test_cookie – checks whether your browser accepts cookies.
Session cookies – keep you logged in to your account.

Our live-chat service (tawk.to) may set its own cookies when you open the chat window. See our Cookie Policy for details, and your browser settings to manage or delete cookies.

5. Sharing Your Information

We may share information with service providers who help us operate the website (for example, our hosting provider, email service and live-chat provider). They may only process your data on our instructions. We may also disclose information where required by law.

6. Data Retention

Inquiry records and account information are retained for as long as necessary to serve you and to meet our legal and accounting obligations. You may ask us to delete your data at any time.

7. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict or object to the processing of your personal information, and to request a portable copy. To exercise any of these rights, email sales@seidiem.com.

8. Security

We apply reasonable technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

9. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on this page with a revised date.

10. Contact

Jiangsu SeiDiem Technology Ltd.
Factory: No. 40, Dongzhu, Maqiao Town, Jingjiang City, Jiangsu Province, China
Overseas office: Room 415, Kaiyuan Business Building, 28 Zhichun Road, Haidian District, Beijing, China
Email: sales@seidiem.com · WhatsApp: +86 13811608099